Privacy Policy
Privacy Policy
This Privacy Policy describes how Mariaan Odendaal Psychological Services collects, uses,
discloses, and protects your personal information when you visit our website, use our
psychological services, or enrol in our online courses.
Information We Collect
We collect different types of information depending on how you interact with us:
Clinical Practice (Patients/Clients): We collect deeply sensitive personal data, including contact information, medical/psychological history, session notes, billing details, and insurance information.
Online Courses (Students/Professionals): We collect your name, email address, professional credentials, billing information, and course progress data.
Website Visitors: We automatically collect standard technical data, such as your IP address, browser type, and cookies, to improve website functionality.
How We Use Your Information
We use the collected data strictly for the following purposes:
To provide clinical assessment, therapy, and consultation services.
To administer, deliver, and manage your online course enrolments and certificates.
To process payments securely via third-party processors.
To comply with legal, ethical, and professional obligations (e.g., maintaining medical records).
Confidentiality and Data Sharing
We do not sell your personal information. Your data is only shared under the following strict circumstances:
Clinical Confidentiality: Patient information is kept strictly confidential in accordance with professional ethical codes. It will only be disclosed without consent when required by law (e.g., risk of imminent harm to self or others, abuse of a vulnerable person, or a court subpoena).
Service Providers: We share necessary data with trusted third-party vendors who assist us in operating our practice (e.g., secure Electronic Health Record systems, encrypted telehealth platforms, learning management systems, and payment gateways). These providers are legally bound to protect your data.
Data Security
We implement robust administrative, technical, and physical security measures designed to protect your information from unauthorised access, loss, or alteration. Clinical records are stored on encrypted, compliant platforms separate from standard course enrolment data.
Your Rights
Depending on your location, you may have the right to:
Access, update, or request a copy of the personal data we hold about you.
Request the restriction or deletion of your data (subject to legal record-retention requirements for clinical notes).
Withdraw consent at any time for marketing communications (e.g., course newsletters).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on this page with an updated effective date
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: mariaan@copingskills.co.za | 082 854 0692